Section: Module 2: Communication and Ethics | Didactic Emergency Medicine | NextGenU.org

  • Competencies covered in this module:
    • Learn humanistic qualities.
    • Know presentation skills.
    • Understand medical record documentation.
    • Effectively use information technology.
    • Establish a work ethic.
    • Practice ethical decision-making.
    • Practice professional behavior.
    • Good communication skills are a key component in the medical profession. As an emergency practitioner, you will have daily contact with patients, families, consultants, and many other health care providers. It is important to develop excellent oral and written communication skills. This module will guide you through some of the principles of good communication. 

    • Module 2: Lesson 1: Humanistic Qualities
       
      Student Learning Objectives:

      Upon completion of this lesson, you will be able to:

      • Effectively communicate with patients, family members, and other members of the health care team.
      • Demonstrate a compassionate and non-judgmental approach when caring for patients.

      Approximate time required to complete the readings (at 144 words/minute) and assignments for this module: 50 minutes.

       
      Required Learning Resources and Activities
    • Go through the entire module

    • Read this section only

    • Read the entire text

    • quiz icon
      Quiz: Module 2: Lesson 1

      To access the quiz, click on the name of the quiz provided above. On the following screen, click the "Preview quiz now" button to respond to the questions.

      TO PASS THIS QUIZ YOU MUST OBTAIN A SCORE OF 4/6.

      Not available unless: The activity Quiz: Module 1: Lesson 4 is complete and passed
    • Do you think it is important to have a compassionate approach in treating patients? Why or why not?

    • Module 2: Lesson 2: Presentation Skills
       
      Student Learning Objectives:

      Upon completion of this lesson, you will be able to:

      • Be able to present cases in a complete, concise, and organized fashion.
      • Effectively communicate with consultants and admitting services.

      Approximate time required to complete the readings (at 144 words/minute) and assignments for this module: 54 minutes.

       
      Required Learning Resources and Activities
    • quiz icon
      Quiz: Module 2: Lesson 2

      To access the quiz, click on the name of the quiz provided above. On the following screen, click the "Preview quiz now" button to respond to the questions.

      TO PASS THIS QUIZ YOU MUST OBTAIN A SCORE OF 3/4.

      Not available unless: The activity Quiz: Module 2: Lesson 1 is complete and passed
    • Many people are uncomfortable giving oral presentations. Describe your level of comfort in giving oral presentations.

    • Module 2: Lesson 3: Medical Record Documentation
       
      Student Learning Objectives:

      Upon completion of this lesson, you will be able to:

      • Be able to provide accurate and organized documentation in the medical record where appropriate.

      Approximate time required to complete the readings (at 144 words/minute) and assignments for this module: 190 minutes.

       
      Required Learning Resources and Activities
    • Read the entire text

    • Read this web page and then the content of all the sections found under the heading titled "Documentation" located on the left side of the web page.  Then, review the two eLearning activities found at the bottom of the section titled "Importance of medical records" if you are interested.

    • Watch the entire video. (78 minutes)

    • quiz icon
      Quiz: Module 2: Lesson 3

      To access the quiz, click on the name of the quiz provided above. On the following screen, click the "Preview quiz now" button to respond to the questions.

      TO PASS THIS QUIZ YOU MUST OBTAIN A SCORE OF 2/3.

      Not available unless: The activity Quiz: Module 2: Lesson 2 is complete and passed
    • Discuss a time when inaccurate or disorganized documentation hindered your ability to care for a patient appropriately.

    • Module 2: Lesson 4: Information Technology
       
      Student Learning Objectives:

      Upon completion of this lesson, you will be able to:

      • Understand how to use medical record retrieval systems.
      • Understand how to use information technology educational resources to optimize patient care and to improve your knowledge base.

      Approximate time required to complete the readings (at 144 words/minute) and assignments for this module: 81 minutes.

       
      Required Learning Resources and Activities
    • Read this article about using information technology in clinical practice

    • Read this article to learn more about whether and how electronic documentation can prevent diagnostic errors

    • Read this article to learn about whether clinicians should rely on Internet to answer clinical questions in the emergency department

    • quiz icon
      Quiz: Module 2: Lesson 4

      To access the quiz, click on the name of the quiz provided above. On the following screen, click the "Preview quiz now" button to respond to the questions.

      TO PASS THIS QUIZ YOU MUST OBTAIN A SCORE OF 7/9.

      Not available unless: The activity Quiz: Module 2: Lesson 3 is complete and passed
    • How could your country's use of information technology be improved in order to optimize patient care?

    • Additional Learning Options
    • Review the different sections in this module on using information technology to complete literature searches.  Use the links if your institution provides access to the search engines; otherwise, just review the concepts.

    • Module 2: Lesson 5: Work Ethic
       
      Student Learning Objectives:

      Upon completion of this lesson, you will be able to:

      • Learn the importance of conscientious behavior, honesty, and integrity.

      Approximate time required to complete the readings (at 144 words/minute) and assignments for this module: 165 minutes.

       
      Required Learning Resources and Activities
    • Read the entire text

    • quiz icon
      Quiz: Module 2: Lesson 5

      To access the quiz, click on the name of the quiz provided above. On the following screen, click the "Preview quiz now" button to respond to the questions.

      TO PASS THIS QUIZ YOU MUST OBTAIN A SCORE OF 4/5.

      Not available unless: The activity Quiz: Module 2: Lesson 4 is complete and passed
    • In this activity, you will write a discussion forum to address a hypothetical question that displays the importance of conscientious behavior, honesty, and integrity.

      Step 1. Analyze (30 minutes)

      Study this question below:

      “What would you do if you knew that your co-worker was late for work and consumes an unusual amount of opioids in your office habitually?

      Step 2. Respond (105 minutes)

      Prepare a 200-400 word response to address the question in Step 1 with the following inclusions:

      • Initial actions/steps that you will take to address the following:
        • Observed habitual tardiness
        • Observed improper drug consumption at work
      • Strategies on how to instill the value of conscientious behavior, honesty, and integrity in your workplace

      Step 3: Share (10 minutes)

      To share your work, click on the “Add a new discussion topic” button under this post and paste your work into the “Message” box. Make sure to reference others’ intellectual property when necessary. All references should follow 7th Edition APA formatting. For further instructions, see the resource on the Himmelfarb Health Sciences Library: APA citation resource (N.B. references are excluded from word counts).

      Step 4: Interact (10 minutes)

      To complete the activity, you will need to reply to at least two posts made by your peers in a respectful and professional manner. Ensure that your post engages your peers' ideas by including a reflection on their comments, sharing ideas of other potential difficulties and parties involved, or asking thought-provoking questions. If a peer comments on your posting, please reply. To post a reply, click “Reply” on a particular discussion, write your feedback and then click on “Post to forum.”

      OPTIONAL Step 5: Interact (10 minutes)

      If you would like to, you can reply to your peers' posts in a respectful and professional manner. Ensure that your post engages your peers' ideas by including a reflection on their comments, sharing ideas of other potential difficulties and parties involved, or asking thought-provoking questions. If a peer comments on your posting, please reply. To post a reply, click “Reply” on a particular discussion, write your feedback and then click on “Post to forum.”


    • Module 2: Lesson 6: Ethical Decision-making
       
      Student Learning Objectives:

      Upon completion of this lesson, you will be able to:

      • Understand the basic principles of medical ethics.
      • The required activities will help you to understand the competency and achieve the learning objectives.

      Approximate time required to complete the readings (at 144 words/minute) and assignments for this module: 48 minutes.

       
      Required Learning Resources and Activities
    • Read all the sections on law and ethics, and review cases 1 and 2

    • quiz icon
      Quiz: Module 2: Lesson 6

      To access the quiz, click on the name of the quiz provided above. On the following screen, click the "Preview quiz now" button to respond to the questions.

      TO PASS THIS QUIZ YOU MUST OBTAIN A SCORE OF 2/3.

      Not available unless: The activity Quiz: Module 2: Lesson 5 is complete and passed
    • Describe the ways in which medical ethics and the law can overlap in your country (for example, on issues of access to care or informed consent).

    • Module 2: Lesson 7: Professional Behavior
       
      Student Learning Objectives:

      Upon completion of this lesson, you will be able to:

      • Exercise accountability.
      • Maintain a professional appearance.
      • Be sensitive to cultural issues (age, sex, culture, disability, etc.)
      • Work in a collegial manner with other members of the health care team.

      Approximate time required to complete the readings (at 144 words/minute) and assignments for this module: 111 minutes.

       
      Required Learning Resources and Activities
    • Read the text.

    • Read the entire text

    • quiz icon
      Quiz: Module 2: Lesson 7

      To access the quiz, click on the name of the quiz provided above. On the following screen, click the "Preview quiz now" button to respond to the questions.

      TO PASS THIS QUIZ YOU MUST OBTAIN A SCORE OF 2/3.

      Not available unless: The activity Quiz: Module 2: Lesson 6 is complete and passed
    • Instructions: In this activity, you will perform 2 roles: 1) the learner who will respond to the prompt below (steps 1-2) and 2) the peer evaluator (steps 3-4). Please review and complete each step of the assignment listed below

      Step 1: Read the scenario provided below.

      In a recent visit to the primary care provider, Amy confided in the nurse about a personal difficulty, unrelated to her medical condition, that she is experiencing. After Amy left the office the nurse shared this private information with other employees in the practice who are not involved in Amy’s care. The patients in the waiting room also overheard the nurse share this personal information with other office staff.

      Step 2: Compose a 200-400 word essay responding to this interchange within the office. Please review the reflection questions below and provide your answers to them in your response.  

      Reflection questions:

      • How could the nurse have expressed compassion, service, and trustworthiness in this situation?
      • What principles of practice and duties could the nurse have implemented to ensure that her behaviors were professional?

      Step 3: Review one of your peer’s responses and provide an evaluation based on the following questions.

      Evaluation questions:

      • Did your peer describe how the nurse could have expressed compassion, service, and trustworthiness in this situation?
      • Did your peer discuss what principles of practice and duties the nurse could have implemented to ensure that her behaviors were professional?

      OPTIONAL Step 4: Interact (10 minutes)

      If you would like to, you can reply to your peers' posts in a respectful and professional manner. Ensure that your post engages your peers' ideas by including a reflection on their comments, sharing ideas of other potential difficulties and parties involved, or asking thought-provoking questions. If a peer comments on your posting, please reply. To post a reply, click “Reply” on a particular discussion, write your feedback and then click on “Post to forum.”


    • Which of the following principles do you think is most important to medical professionalism, and why?

      a) Primacy of patient welfare
      b) Patient autonomy
      c) Social justice