Upon opening this resource titled "Medical Certificates, Forms, Notes, Legal Reports," turn the audio off if the sound is distorted or if you do not have speakers or headphones. Do this by selecting the square symbol beside the 'Audio On' button. Hover your cursor above the 'Transcript' button and you can read the text version of the audio. Select the 'Accept' button and continue through the entire e-learning module. Familiarize yourself with best practices for taking case notes, especially in relation to discussions with those who are supportive of your patient (e.g., family, friends, carers or others).